CUSTOMER SERVICE 1-888-446-3986  -  CUSTOMER SERVICE EMAIL ADDRESS

Telephone Ordering Hours: Monday - Saturday
10:00 A.M. - 5:00 P.M. (Central Standard Time)


MERCHANT POLICIES

ORDERS
Orders may be placed via our toll free order line 1-888-446-3986 or by using our secure online shopping cart.

If placing an order via our shopping cart, credit is automatically reserved on the bankcard given by the customer. Orders are processed and charges are made to the bankcard within 1-2 business days* following the order. Orders are shipped within 24 hours of order processing by our company.

Inquiries concerning your order are answered by contacting Customer Service at 1-888-446-3986 or by e-mailing Customer Service.

Any items not in stock at the time of ordering will not be put on a backorder for future shipment.  If you wish to order an item that is temporarily out of stock you may do so by calling our telephone order line.  Your name will be placed on a waiting list. Plumley Pecan Company does not guarantee delivery of waiting list items.

Business days are Monday through Saturday (Holidays & Sunday excluded)

SHIPPING
Plumley Pecan Company ships only to street addresses in the 48 states within the continental United States. Plumley Pecan Company does not ship to Hawaii, Alaska or to international destinations.

We Ship UPS Ground.  If you need Express or Overnight, please e-mail or contact our toll free order line
1-888-446-3986.  You should receive your order within 7-10 business days.

Plumley Pecan Company is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package destination, particularly during peak periods.


SHIPPING AND HANDLING

DELIVERY
It is imperative that you give a shipping address where you or your agent will be present to receive your order. If you are not present, the shipping agent will leave your package(s) at the doorstep of the shipping address given. Plumley Pecan Company is not responsible for delivery if you are not present to personally receive your shipment.

BACK ORDERS
You may order an item that is temporarily out of stock by calling 1-888-446-3986.  We will ship the item to you when we receive it. Your credit card will be charged on the day that we process your shipment.

SALES TAX
We collect 8.25% Texas sales tax on NON-FOOD orders shipped to Texas addresses.  The state of Texas does not require that we collect sales tax on items shipped out of the state of Texas.


RETURNS or SHIPPING DAMAGE CLAIMS

RETURNING YOUR PURCHASE
Q. Is there a restocking fee?
A. No restocking of food items purchased.

Q. Will the shipping and insurance costs be refunded that I paid to receive the item?
A.No

Q.Will Plumley Pecan Company pay return shipping and insurance costs if I choose to return my purchase?
A. No

We gladly refund the purchase price of any item that you purchased at full price and that you wish to return because the item in not to your liking. If you purchase an item at a reduced clearance price and choose to return the sale item a 25% restocking fee will be deducted from your refund. We do not refund shipping costs that you paid to receive full-price or sale items.

We check each item before we package, box and ship the item. If you have questions concerning an item description, please ask these questions before ordering the item.


In order to expedite your return, please follow the following procedures.


Please open all boxes immediately and check contents. Plumley Pecan Company must be notified by e-mail or telephone 1-888-446-3986 within 2 days of you receiving your purchase of any shipping damage or in the case that you want to return the item.  In the case of shipping damage, it is imperative that you re-package the merchandise in its original packing materials to present to the shipping company claims agent.


Keep All Original Packaging Materials and the Original Box
If you receive your purchase and the item is damaged due to shipping, be sure to include all damaged pieces in their original packaging when you repackage the item. When you notify us, we will give you information on the claims procedure as directed by the carrier. In order to expedite your return, please follow this procedure.

Write the Return Authorization Number on the Outside of the Box in Bold and Clearly Visible letters and/or numbers. We do not accept parcels that do not carry a Return Authorization Number on the outside of the box.

  • We do not accept returns through the United States Post Office.
  • We accept returns by FedEx (Federal Express) and UPS (United Parcel Service) only.
  • We do not receive mail at our physical address in Junction, Texas. The local post office does not deliver to our shipping warehouse located at 2341 N. Main, Junction, Texas 76849 where your return must be sent.
If you send the return through the post office, we will not receive it.

Take your package to the local FedEx or UPS office and you can be assured that your return will be received by us.
Failure to ship your return by FedEx or UPS will result in lengthy delays or denial in processing your return.  In order to expedite your return, please follow this procedure.

Return Address
Plumley Pecan Company
2341 N. Main
Junction, Texas 76849

Your return has 30 days from the date that we shipped your purchase to you to arrive at our shipping warehouse location at 2341 N. Main  in Junction, Texas.  Items arriving after the 30 day period will not be accepted by Plumley Pecan Company FedEx and UPS will be denied delivery and the carrier may send you notice that delivery was denied. Your package will then be in the possession of FedEx or UPS.


When will my credit card be credited for the purchase price of my return?

If the Plumley Pecan Company RETURN POLICY is followed in making your return and if the item is received by us, the purchase price of the item will be refunded to your credit card within 5 business days (Mon-Fri).  If the item is damaged in shipping, either when we shipped to you or when you returned the item to us, the purchase price will be credited to your credit card when the carrier settles the claim. The claim process may take up to six weeks or more.

Thank you for following the return procedures. In doing so, you can be assured that your return will be processed efficiently and in accordance with the Plumley Pecan Company Return Policy and above described procedures.
Plumley Pecan Company          2341 N. Main          Junction, Texas   76849          1-888-446-3986
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